We partner with organisations to bring the people who use and deliver their services into the heart of the design process.
Service strategy.
We specialise in:
Service identification
Proposition design
Business model design
Many organisations are still early in their journey to recognising themselves and operating as a service delivery organisations.
We work with organisations to lay these early foundations through strategic work. We help to identify what services organisations provide, design new propositions for missing services and/or identify the organisational shifts required to start working with service design approaches.
Service design.
We specialise in:
New service design
Service redesign
Journey mapping
Service blueprinting
Prototyping
Service design is at the heart of all of our work. Our work is often focused on redesigning existing services to solve a particular problem or smooth out the experience for users to better meet their needs.
We love fixing the basics and working to improve real services that users are using every day.
We specialise in complex services, mapping out the journeys of users and identifying both the strategic shifts and the detailed adjustments required to achieve the impact required from a service.
Co-design.
We specialise in:
Co-design
Co-creation
Co-decision making
We advocate for true co-design that brings the people who user services into the heart of the design and decision making process. Where possible, this is how we prefer to design services - especially if it’s a brand new service.
We pride ourselves on designing approaches that ensure equity of access for all and a trusted and safe environment for participation.
Why Joy?
Relational
We care about people. Because people are at the heart of service delivery. Our practice builds trust and compliments the work of frontline delivery staff. Equally, we are committed to taking a true co-design approach, bringings users into the heart of the design process.
Flexibility
While we respect timelines and budgets, we would prefer you get what you need from a project if things change rather than sticking rigidly to the initial proposal.
Challenge
We’re not afraid to challenge and voice our opinions if it’s going to make your service work better.
Real
We prefer working on real life services. We want our work to impact the lives of people and enjoy fixing things that are actually going to make a difference.
